JOB ELEMENT

EXPECTATIONS

(Standard of Performance)

• Master the Counting Process

• Follow the Audit Process at each Audit

• Master QICand upload functions

• Learn best practices for accuracy and productivity

• Count All Areas of the Store

• Develop mastery of each store section

• Be an Effective Team Player

• Work effectively with crew members to meet client store requirements

• Be proactive in supporting crew members

• Communicate all concerns (both Quantum and client) to Audit Supervisor or Division Manager

• Interact with Store Personnel

• Be friendly and professional with store personnel

• Demonstrate Quantum Services Values

• Learn and understand each SCRIPT value

• Model the values at each audit

• Continually Build Skills

• Identify skill building targets each week and complete them

• Build upon prior achievement (for example, counting level) to achieve more

JOB ELEMENT

EXPECTATIONS

(Standard of Performance)

• Master the Audit Process

• Complete All Paperwork of Each Audit

• Complete all required client paperwork and reporting in a timely manner

• Transmit all payroll, itinerary, invoicing information, etc. in a timely manner

• Communicate all client issues and concerns

• Provide information and training to store managers

• Be an Effective Team Leader

• Initiate and maintain communication to keep others on the team informed.

• Keep DM informed about Quantum Services and client concerns

• Provide team direction and role model the SCRIPT values

• Know all Division account procedures

• Develop schedule with DM (if applicable)

• Continually Build Skills

• Assist others to identify and build their skills

• Identify skill building targets each week and complete them

Note: Audit Supervisor has all Auditor EXPECTATIONS when performing as an Auditor

JOB ELEMENT

EXPECTATIONS

(Standard of Performance)

• Plan and Schedule Divisional Work

• Build a workable schedule seeking to make weekly continuous improvement

• Keep technology, resources, and materials up to date and in ready supply

• Direct Audits to Complete Schedule

• Implement the elements of the Audit Process at every audit

• Audit all stores to meet client frequency requirements

• Train, Support, Deploy Your People

• Establish efficient work assignments and change as needed

• Maintain an accurate understanding of current skills and support efforts of all to build skills

• Communicate Quantum Services information and issues to all Division people on a regular basis

• Build Sustaining Relationships with Clients

• Maintain effective communication with each client

• Secure evidence each month of value provided to each client

• Teamwork and Reporting

• Maintain a pattern of reporting and information sharing with your DO

• Consistantly provide information including payroll, schedules, and itinerary to CSC

• Continually Build Skills

• Create and implement a monthly Division SCRIPT for Success

• Identify personal monthly skill building targets and complete them

Note: Division Manager has all Audit Supervisor EXPECTATIONS when performing as an Audit Supervisor